Frequently Asked Questions

Top Questions

  • Please contact us at +65 6733 0360 and have ready the following to get a replacement ticket issued with a new barcode:

    • Order Confirmation Number
    • Name
    • Contact Number

    A service fee of $3 per ticket reprint, in addition to the standard ticket delivery costs (if applicable), will be applicable for this change.

    General Admission tickets cannot be replaced.

  • Cancellation policies are event specific and will be communicated by the show organiser. Given that refunds are offered, procedures will be provided on the event page and major media channels.

    Given that refunds are offered, funds will be automatically returned into the same credit card you used to make the purchase.

  • Tickets will be dispatched 1 month before the date of event. If you did not receive your tickets, please contact us at +65 6733 0360.

  • Admission rules vary between events. Please refer to the specific event page for information.

  • It is a worldwide standard practice by ticketing services company to support investment in systems technology and to improve the online purchase experience.

  • There are dedicated areas for wheelchair seating and these can be purchased by contacting us at +852 3018 4032 or email us at [email protected]


Seat Allocation

  • You may choose your preferred seat category and section. However, exact seat selection will only be available to events as granted by promoters.

  • Due to the different event configuration, stage setup and props arrangement for each event, some seats may not have a full view of the stage. These seats, with obstructed or restricted view, will be identified on the seat map diagram of the event webpage.